T-Mobile Says Issues Resolved After Thousands of Users Report Outage Tuesday Afternoon

Customers reported problems with calls, texts, and data

T-Mobile users across the country reported problems with their service Tuesday afternoon. The company said the issues have now been resolved.

According to Downdetector, a website that tracks outages, T-Mobile customers began reporting problems around 12:30 p.m. ET. The problems peaked around 1 p.m. ET, with more than 10,000 users reporting issues.

Users reported problems with making and receiving calls, sending and receiving texts, and using data. Some users also reported problems with their T-Mobile apps.

T-Mobile says the issues have been resolved

T-Mobile said in a statement that the issues have been resolved. The company said the outage was caused by a network issue.

“We apologize for any inconvenience this may have caused,” T-Mobile said in a statement. “We are working to ensure that this does not happen again.”

What to do if you’re still having problems

If you’re still having problems with your T-Mobile service, you can try the following:

• Restart your phone.
• Check for a software update.
• Contact T-Mobile customer service.